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Residents in the community of Bithlo in eastern Orange County, Florida have complained of poor water quality for many years. Complaints have ranged from cloudy, sediment filled water to completely dry wells. The complaints have been so numerous that they are sometimes received on a daily basis. Having limited resources and authority to address the issues has led to frustration for the Environmental Health Division of the Orange County Health Department. Homeowners are constantly advised that there are no state resources to assist and that they should seek an alternate funding source for resolution. With no resources to draw upon, the Health Department has been powerless to assist. A town hall meeting was held with area residents to inform them of petroleum contamination in their water and to determine their interest in an alternative water supply. At this meeting, the residents expressed their lack of trust of government, their desire to remain independent of government rules and mandates, and that they are not interested in public water. The Orange County Mayor has convened exploratory meetings to discuss water quality issues in the Bithlo community. As a result of these meetings, utilizing systems thinking, and action learning; alternatives have been developed to either provide a public waterline to severely affected areas or to provide filtration units on well systems. Note: These documents have not been revised or edited to conform to agency standards. The findings and conclusions in these reports are those of the author(s) and do not necessarily represent the views of the Centers for Disease Control and Prevention.