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Organization of Work
Measurement Tools for Research and Practice

Content Area(s)

• Benefits and compensation systems
• Career trajectory / ladder
• Decision making processes
• Innovation
• Job content
• Job control
• Job demands (or expectations)
• Job satisfaction
• Labor relations
• Management of health and safety
• Management style
• Organizational culture or climate
• Performance monitoring / incentives
• Resources (e.g.; infrastructure)
• Social supports / relations
• Change management
• Role strain (or uncertainty)
• Work-family [im]balance
• Diversity acceptance

Instrument Type

Questionnaire

Occupation and Sector Specificity

Occupation(s):		Generic
Sector(s):		Generic

Name and Size of Work Organization and/or Workplace Psychosocial Measures

Measure	Size (# items)
Amount of work satisfaction	1
Bureaucratic culture	4
Conflict resolution	1
Cooperation	2
Co-worker satisfaction	1
Co-worker support	2
Customer satisfaction	1
Customer service	2
Direct supervision satisfaction	1
Diversity acceptance	3
Employee development	1
Entrepreneurial culture	4
Group culture	3
Innovation	1
Job control	1
Job demands	1
Leadership	2
Opportunities for promotion	1
Pay satisfaction	1
Planning/evaluation	1
Praise satisfaction	1
Quality of work satisfaction	1
Rational culture	3
Resources	3
Retention	1
Rewards	3
Safety	1
Senior management satisfaction	1
Supervisory support	1
Type of work satisfaction	1
Work-family balance	1
Working conditions	1

Other Content Areas Included in the Instrument

Type or Name of Measure		Number of Measures
Overall satisfaction (1-item), overall satisfaction compared with 2 years ago (1-item).		2

Developmental Status of the Instrument

Development completed; one or more evaluations completed

Languages

Original:		English
Other:		No

Reliability and Validity Information (or Relevant Citation)

Reliability: Coefficient alpha: 0.80 to 0.89. Validity: Correlated with job-related outcome measures.

Selected Reference

None Available

Where to Obtain a Copy of the Instrument

Scale items can be obtained at the web site address noted above.

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